Refund policy
Custom Portrait Policy
Because every portrait is custom-made to order, we do not accept returns for change of mind.
Our artists work in a painterly, expressive style. Each portrait is an original interpretation of your pet — not a photorealistic reproduction. By placing an order, you acknowledge and appreciate this artistic approach.
Our Process Every order includes one round of minor stylistic adjustments before final production. Within 1–2 business days of your order, you will receive a digital preview for your review. You have a 48-hour window to request minor changes. After that, your portrait is automatically sent to our print shop.
Our Promise If after your revision round you are still not satisfied with the painterly style, we will create a simplified, solid-background alternative portrait to ensure your happiness.
Returns
Customized Orders We accept returns on customized orders only for items damaged in shipping or with a print defect — not for change of mind or taste. Returns must be requested, approved, and shipped back within 30 days of delivery. A return authorization (RA) number is required. Returns received without prior approval and an RA number will not be processed.
Damaged or Defective Orders If your order arrives damaged or has a print defect, contact us within 7 days of delivery with a photo of the issue. We will reprint or issue a full refund at no cost to you.
Cancellations Because production begins promptly, cancellations are permitted within the first hour after placing an order. Any requests after this are not accepted as the planning and design process has already begun.
Standard Non-Customized Retail Products We accept returns on non-customized retail items within 30 days of delivery, provided the item is unused, unworn, and in its original packaging with all tags attached. A 15% restocking fee applies to all approved retail returns. Return shipping costs are the responsibility of the buyer. To initiate a return, contact help@petparkart.com to receive a return authorization (RA) number before sending any items back. Returns received without an RA number will not be accepted.
Final sale items, digital products, and gift cards are non-refundable.
Contact help@petparkart.com
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