Privacy policy


Last updated: August 15, 2026

PetPark Art is a DBA of Doves United LLC, located in Manatee County, Florida, United States. PetPark Art operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PetPark Art is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel and your past transactions.
  • Pet photos you upload solely for the purpose of creating your custom portrait.
  • Communications with us including information you include in customer support inquiries.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services.

 

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

 

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, process your payments, fulfill your orders, remember your preferences, send notifications related to your account, process purchases and returns, create and manage your account, arrange for shipping, and create a customized shopping experience for you.
  • Marketing and Advertising. We may send marketing, advertising and promotional communications by email, text message or postal mail, and show you online advertisements based on your activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect or take action regarding possible fraudulent or malicious activity.
  • Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

 

Your Pet Photos

We value your privacy. Your pet photos are never shared, sold, or used outside of creating your custom portrait. We may showcase finished artwork in our portfolio or on social media, but we will never share your original source photos without additional permission. If you prefer to keep your finished artwork completely private, contact us at support@petparkart.com and we will gladly opt you out.

 

AI Disclaimer

PetPark Art uses third-party AI-assisted design software as part of our creative process, under the direction of a trained artist. By purchasing, you acknowledge that AI-assisted tools are used and agree that PetPark Art is not responsible for any liability regarding the background data processing or independent privacy policies of those external software developers. Your photos are processed solely for portrait creation and are not used to train AI models.

 

Cookies

We use cookies to help us remember your preferences, understand how you interact with our site, and improve your browsing experience. You can instruct your browser to refuse cookies, though some parts of the site may not function properly as a result. We do not recognize "Do Not Track" signals except where required by law, though we do honor the Global Privacy Control (GPC) opt-out signal where applicable.

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services and our rights.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy or the Shopify Privacy Portal.


AI-Powered Chat Assistant

PetParkArt uses an AI-powered chat assistant on our website to help answer your questions in real time. Here's what you should know:

  • Our chat widget is powered by Shopify Inbox, which uses artificial intelligence to generate responses to customer inquiries.
  • When you use the chat, your messages and browsing context (such as the page you're viewing) may be processed by AI to provide relevant responses.
  • Chat conversation data may be retained to improve response quality and assist our team in following up with you.
  • You can request to speak with a human team member at any time by asking in the chat.
  • All chat data is handled in accordance with Shopify's Privacy Policy: https://www.shopify.com/legal/privacy
  • Our full Privacy Policy is available at: https://petparkart.com/policies/privacy-policy
  • For questions about how your data is used, contact us at help@petparkart.com

 

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites.

 

Advertising & Tracking Technologies

We use third-party advertising and analytics tools to measure and improve the performance of our marketing campaigns. These tools may collect information about your visits to our site, including pages viewed, products browsed, and purchases made.

You can opt out of interest-based advertising through your device settings, browser privacy controls, or each platform's ad preference center. We do not sell your personal data to third parties. For questions, contact us at help@petparkart.com.


Children's Data

The Services are not intended to be used by children. We do not knowingly collect any personal information about children under the age of majority in your jurisdiction.

 

Security and Retention of Your Information

No security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

 

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or port your personal information, and to opt out of sale or sharing for targeted advertising. To exercise any of these rights, contact us at support@petparkart.com. We will not discriminate against you for exercising any of these rights.

 

Managing Communication Preferences

You may opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional emails about your account or orders.

 

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

 

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where required, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the "Last updated" date.

 

Governing Law

This policy is governed by the laws of the State of Florida and applicable federal law, including the Florida Information Protection Act (FIPA) and applicable FTC regulations.

 

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at: PetPark Art, a DBA of Doves United LLC Manatee County, Florida, United States support@petparkart.com


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